For those of you who've just been added, welcome to the Internet Connection's "SpotLite" mailing list. We'll be sending "SpotLite" out about once a week to let you know what's new at the Internet Connection - conferences and guests, new and interesting software and files, upcoming events, contests, and more. The most exciting part of being online is communication, so we'd like to encourage your response and participation. Let us know what you'd like to see in the Internet Connection, who you'd like us to interview, good files for our Software Library, and what you'd like to discuss about the Internet.
[As always, if you would like to be removed from this list, simply click on the "Reply" button and type "No, thanks" in the message body.]
* SPOTLITE *
______ INTERNET CONNECTION ___________
August 4 - August 11
*CHAT About the Web Room in the People Connection is staffed from 8pm -11pm ET on a daily basis. Drop by to say hi and hang out with your friendly Cyberjockeys. (CJ = Cyberjockey = Internet Connection Staff). Did you know that among the Cyberjockey staff 25% of the males are named "Dave" and 30% of the females are named Sara(h)? We don't know why or if this important.
Tip of the Week
Since many SpotLite Readers are just beginning with America Online as well as the Internet, this week's tip comes from CJ Jane, our Internet Connection Library Manager:
***HOW TO FIND THE INFORMATION YOU NEED ON AOL***
There are enormous resources on AOL, and lots of places to get your questions answered. Knowing the right place to ask your question is the fastest, surest way to get the results you want!
The easiest way to travel around AOL's areas is by using Keywords. To use a Keyword, click on GO TO on the menu bar, then on KEYWORD. Type the keyword of the area you want to visit in the box that appears on your screen and press enter. The system will automatically take you to your selected destination. (TIP: On a Mac, you can bring up the keyword entry dialog with Command-K; on Windows, Ctrl-K will do the same thing.)
GENERAL HELP AND INFORMATION:
If you don't know where else to go to get your question answered, use Keyword: HELP to go to MEMBER SERVICES in the free help area. There you'll find a large yellow question mark icon, or a button reading HAVE QUESTIONS? This is the "One Stop Info Shop". Click here and go through the prompts to find exactly the kind of help you need, including LIVE help.
You can also call AOL's Customer Service at (800) 827-6364
HELP/INFO FOR THE BEGINNING COMPUTER USER:
If you need basic computer use help, including uploading, downloading, or file use, there are several good areas online dedicated to helping the new user. Macintosh users can use Keywords: HELPDESK and MBF (Mac Beginners Forum) to get to their areas. PC users can use Keyword:PCH to get to the PC Help forum. Both Mac and PC users can use Keyword: KOMANDO to get to "Kim Komando's Komputer Klinic". This is an area dedicated to making computer use easy! All these areas have text files, message boards to browse, and staff onhand to answer your questions. [You can also use Keyword:Questions for answers to commonly-asked questions. -- Ed.]
HELP/INFO ON THE INTERNET:
Use Keyword: INTERNET and either find a message board that relates to your question, or stop into the Chat About The Web room and speak to a CJ staffer on duty (open daily 8-11pm est).
HELP/INFO ON FILES IN THE INTERNET CONNECTION LIBRARY:
Use Keyword: NET SOFTWARE and go to the file description of the file you want to ask about. Click the Ask The Staff button to send e-mail to the library staff.
HELP/INFO ON FILES FROM OTHER FORUM LIBRARIES:
Go to the forum library where you found the file. Find the file description of the file you want to ask about and use the Ask The Staff button. If you cannot recall which forum you got your file from, use Keyword: FILESEARCH, and type the name of the file into the empty bar at the bottom of the form. Look for your file in the list that appears, and double click on it.
HELP/INFO ON AOL SOFTWARE:
To get your questions about AOL Software answered, use Keyword: TECHLIVE, and talk to one of the tech staff (this is a free area!). Also, you can go to the People Connection by using Keyword: CHAT and stop into one of the AOL Help Rooms and speak to a Guide. To get the latest releases of AOL software, use Keyword: UPGRADE for a free download of AOL software.
HELP/INFO ON AOL ACCESS:
To find an access number near you, or one for where you're going, use Keyword: ACCESS. To get help with access problems, stop by Keyword: TECHLIVE.
HELP/INFO ON AOL BILLING:
Use Keyword BILLING to:
-Modify Name/Address Information
-Modify Billing Information
-Explain Billing Terms
-Current Month's Billing Summary
-Request Detail Billing Info
-Change Your Personal Password
-Create/Delete a Screen Name
-Create/Modify Your Member Profile
-Get Answers to Billing Questions
-Cancel Your Account
HOW TO GET TIME REIMBURSED:
Use Keyword CREDIT if you have a bad download, get hung up in the system, or lose time due to a system error. Just follow the instructions to leave a message, and you'll hear back via e-mail.
HELP/INFO ON AOL'S TERMS OF SERVICE:
You can use Keyword: TOS if you need to:
-Read AOL's Terms of Service Agreement
-Learn more about Online Conduct and the "Rules Of The Road"
-Report TOS violations in all categories
-Get answers to your TOS questions
HOW TO GET HELP IN A CHAT ROOM:
If you witness a violation of TOS in a chat room, you can use Keyword: GUIDEPAGER to call a guide to the room. Also use Keyword: GUIDEPAGER if anyone asks for your password or account information such as credit card numbers. No AOL staff member will EVER ask for your password online for any reason! Help stop a thief by copying and pasting a clip of the password request into the GuidePager form. To do this, first highlight the request, including the screen name of the person doing the asking with your mouse. Click on EDIT on the menu bar and then on COPY. Put your cursor into the large field of the GuidePager form and then click on EDIT again and then on PASTE. The text will appear in the form.
CJ Jane
Library Manager
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The Internet Connection Presents
Edward Cavazos and Gavino Morin,
authors of "Cyberspace and the Law:
Your Rights and Duties in the On-Line World"
Sunday, August 6, 1995 10pm in the Bowl
(Keyword:Center Stage)
What legal recourse do you have if someone has read your private e-mail without your consent? Who owns the copyright to the message just posted on a bulletin board? Can you get into trouble for downloading a sexually explicit file? These are among the many questions that the authors, both practicing attorneys, address in "Cyberspace and the Law," available from MIT Press. Without resorting to confusing legalese, they present a clear and concise analysis of legal issues in the anarchic world of cyberspace for members of the on-line world who have little or no legal background.
If you are interested in these issues, mark your calendar NOW and plan to attend!